Frequently Asked Questions
Everything you need to know about shopping with Voo Store.
What is your shipping policy?
We offer worldwide shipping. Orders are processed within 1-2 business days, and delivery times typically range from 3 to 7 business days depending on your location.
How can I return an item?
You can return any unworn item with original tags within 14 days of receipt. Please use our online portal to generate a return shipping label.
Are your products authentic?
Yes, Voo Store guarantees the 100% authenticity of every product we sell. we work directly with designers and authorized distributors.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
How do I know which size to choose?
Each product page includes a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit.